Deliver outstanding customer service: gain and retain customers and stay ahead of the competition

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Average Rating
Publisher:
How To Books,
Pub. Date:
2002.
Edition:
2nd ed.
Language:
English
Description
This guide to customer service introduces a service management model that saves time and money by providing information, skills and techniques to raise competency in customer care.
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Grouping Information

Grouped Work ID93e42e6d-3bf5-e90e-2269-431bf2615240
Grouping Titledeliver outstanding customer service gain and retain customers and stay ahead of the competition
Grouping Authornash susan antoinette
Grouping Categorybook
Last Grouping Update2018-10-10 01:06:21AM
Last Indexed2019-11-22 03:19:58AM

Solr Details

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auth_author2Nash, Derek.
Nash, Susan Antoinette, 1945-
authorNash, Susan Antoinette, 1945-
author2-roleNash, Derek.
Nash, Susan Antoinette,1945-Exceeding customer expectations.
author_displayNash, Susan Antoinette
available_at_gcldGRC Hot Sulphur Springs
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item_details
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itype_gcldAdult non-fiction
last_indexed2019-11-22T10:19:58.628Z
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literary_formNon Fiction
literary_form_fullNon Fiction
local_callnumber_gcld658.8 NAS
owning_library_gcldGrand County Library Dist
owning_location_gcldGRC Hot Sulphur Springs
primary_isbn9781857037838
publishDate2002
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:.b26116340BookBooks2nd ed.EnglishHow To Books, 2002.xii, 226 pages ; 24 cm.
recordtypegrouped_work
scoping_details_gcld
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:.b26116340.i46121894On ShelfOn Shelffalsetruetruefalsefalsetrue128, 129, 130, 126, 127
subject_facetCustomer relations -- Management
Customer services
title_displayDeliver outstanding customer service : gain and retain customers and stay ahead of the competition
title_fullDeliver outstanding customer service : gain and retain customers and stay ahead of the competition / Susan Nash and Derek Nash
title_shortDeliver outstanding customer service
title_subgain and retain customers and stay ahead of the competition
topic_facetCustomer relations
Customer services
Management